Refund policy

Coins

Coins are generally not refundable once purchased, except where a payment was charged but coins were not credited. In that case, contact us with the payment ID so we can investigate and arrange an appropriate correction or refund. All purchases and requests remain subject to applicable law. Nothing in this policy limits a consumer right or remedy that cannot be waived.

Leads

If a lead you unlocked turns out to be fake (wrong number, student never existed), report it from the lead page within 7 days. After review, the coins you spent are returned to your balance.

How a refund is paid

Where a refund is due for a payment (rather than a coin credit), it is issued to the original payment method through Razorpay. Bank processing times vary, but funds are usually visible within 5 to 10 working days of the refund being initiated on our side.

What isn't covered

Once a lead has been unlocked and the contact details were genuine, we cannot refund the coins simply because a student did not respond, decided not to proceed, or chose a different teacher; that risk is part of how the marketplace works, and lead pricing already accounts for it.

Disputes

If you disagree with the outcome of a refund request, reply to our response with any additional evidence (for example, screenshots or call logs) and we will review it again. You may also use any complaint or remedy available under applicable law.

Contact

Use the contact page or email us with your registered email address, along with the payment ID or lead ID the request relates to.